Terms of Service

These Terms of Service govern the use of the platform and establish the conditions for sellers, buyers, and other users. By accessing or using our services, you agree to these terms. If you do not agree, please do not use the platform.

1. DEFINITIONS

• Marketplace: Online platform operating in the Triple Border (Brazil, Paraguay, and Argentina) for the intermediation of purchases, sales, and tourism-related services.
• User: Any person who accesses and uses the platform, including buyers and sellers.
• Seller: Legal entity that advertises products and services.
• Buyer: Person who purchases products or services on the platform.
• Service: Any functionality offered by the platform.
• Account: Profile created by the user to access marketplace services.

2. PLATFORM USAGE CONDITIONS

2.1 Registration and Account

• To use the services, it is necessary to create an account and provide true and updated information.
• The user is responsible for maintaining the security of their account and password.

2.2 Permitted Use

• The marketplace is intended for the sale of products and services permitted by the laws of Brazil, Paraguay, and Argentina.
• The sale of illegal, counterfeit products or those that infringe third-party rights is prohibited.

2.3 User Responsibilities

• The user is responsible for the information entered and the transactions carried out on the platform.
• The marketplace is not responsible for transactions conducted outside the platform.

3. COMMERCE AND TRANSACTIONS

3.1 Purchases and Payments

• Transactions are processed by partner payment intermediaries.
• The marketplace may withhold payments in cases of suspected fraud or disputes.

3.2 Shipping and Delivery

• Delivery terms and conditions are defined by sellers.
• The marketplace is not responsible for delays or logistical issues.

3.3 Refund and Return Policy

• Refund and return policies are defined by sellers, in accordance with local laws.
• The marketplace may mediate disputes but does not guarantee refunds.

4. RULES FOR SELLERS

4.1 Registration and Obligations

• Sellers must provide valid tax and business information.
• The marketplace may suspend or remove sellers who violate the terms.

4.2 Quality and Truthfulness of Products and Services

• It is prohibited to advertise counterfeit, illegal, or misleading products.
• The marketplace may remove products that violate the policies.

4.3 Commission and Fees

• The marketplace may charge fees on sales made.
• Fee values will be previously informed to sellers.

5. RESPONSIBILITIES AND LIABILITY LIMITATION

• The marketplace acts as an intermediary and is not directly responsible for sold products and services.
• The marketplace is not responsible for damages caused by sellers or buyers.
• Problems with transactions must be resolved between the involved parties.

6. PRIVACY POLICY

• The marketplace collects and stores user data in accordance with its Privacy Policy.
• The user may request the deletion of their data in accordance with applicable legislation.

7. GENERAL PROVISIONS

7.1 Changes to Terms

• The marketplace may update the terms at any time, notifying users.

7.2 Applicable Law and Jurisdiction

• These terms are governed by the laws of Brazil, Paraguay, and Argentina.
• Any disputes will be resolved in the competent court according to the marketplace's location of operation.

By continuing to use the platform, you agree to these Terms of Service.
Questions? Contact our support.